Full-Time Client Services Associate II

The Client Services Associate II (CSA II) plays a pivotal role in delivering an exceptional client and patient experience. This role requires advanced problem-solving and strong communication skills. This role will be working PST hours.

• Serve as the primary point of contact for escalated or complex client inquiries.
• Drive territory growth and retention.
• Maintain comprehensive documentation in Salesforce and LIMS.
• Manage order workflows.
• Collaborate with teams to troubleshoot issues.
• Manage the release, correction, and re-delivery of patient reports.
• Leverage Salesforce to track and communicate case progress.
• Monitor key performance metrics.
• Provide peer support and mentorship.
• Assist with administrative tasks.

• Bachelor’s degree preferred.
• 2-4+ years experience in biotech, life sciences, diagnostics, or healthcare sectors is highly preferred.
• Proven proficiency using Salesforce.com and Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Strong computer skills, preferably in a Mac environment.

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