Full-Time Client Services Associate II (Screening)

About the Role: The Client Services Associate II is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, and Sales Representatives. The Client Services Associate II must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel. The shift will be Monday-Friday, 8:30am-5pm PST. Shift times may change depending on department needs.

Essential Duties and Responsibilities:

• Perform duties of Client Services Associate.
• Meet higher KPIs than a Client Services Associate.
• Support Quality Assurance & Training as directed by Leadership.
• Act as a mentor to the Client Services Associates.
• Assist in troubleshooting and responding to or resolving questions from the Business Process Outsourcing (BPO) team and Client Services Associates.
• Responsible for escalating issues or trends to Leadership
• Participate in and/or support department level tasks (expired kits, data cleanup, etc.), as assigned by Leadership.
• Other tasks/administrative duties as needed.

Requirements:

• Bachelor’s degree preferred.
• High school diploma, or its equivalent required plus experience.
• 2+ years of experience working with customers in biotech, life science, diagnostic or healthcare setting is preferred.
• Ability to work as part of a team comprised of internal employees, contractors and managers.
• Ability to multitask and take on various projects.
• Ability to work with self-discipline, good judgment and independence in a dynamic office and/or remote setting.
• Excellent written, verbal communication skills are required, as is computer proficiency.
• Solid experience using Salesforce.com and Microsoft Office.
• Flexibility with respect to working hours based on operational need.

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