Full-Time Client Services Associate II (Screening)

• Shift: Monday - Friday, 10:30am-7pm CDT or 8:30am-5pm PDT.
• Shift times may change depending on department needs.

• Execute the duties of a Client Services Associate II with a focus on exceeding key performance indicators (KPIs).
• Provide support for Quality Assurance and Training initiatives.
• Serve as a mentor to junior Client Services Associates, fostering professional development.
• Assist in troubleshooting and resolving inquiries from the Business Process Outsourcing (BPO) team and Client Services staff.
• Escalate issues or emerging trends to leadership for resolution.
• Support departmental initiatives such as managing expired kits, data cleanup, and other operational tasks.
• Perform additional administrative and operational duties as necessary.

• Bachelor’s degree preferred; high school diploma or equivalent required.
• 2-4 years experience in biotech, life sciences, diagnostics, or healthcare sectors is highly preferred.
• Strong ability to collaborate effectively within a team.
• Proven capacity to multitask and manage multiple projects efficiently.
• Demonstrates self-discipline, sound judgment, and independence.
• Excellent written and verbal communication skills, complemented by proficient computer skills.
• Demonstrated experience with Salesforce.com and Microsoft Office Suite.
• Flexibility regarding work hours to meet operational needs.

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