Full-Time Client Services Representative

Experian Automotive is searching for an onboarding team member who will report to our Client Services Manager Senior. You will be an important contributor to our client services and sales team.

Main responsabilities:

May make outbound phone calls and email to existing or potential customers.

Diagnose, resolve billing problems for different products.

You will be a high-performing resource for the Onboarding Team, providing support to Automotive sales representatives and customers, responding to requests for verification and validations, information, products, and services.

You will address verification requests and service needs, and setting up accounts promptly involving the appropriate internal departments and staff to ensure requirements are met and perform validation on multiple data instances.

You will provide the highest possible level of service, using your deep competencies in multiple product and operational areas.

We are looking for a client-focused person and high-level experience interpreting and responding to customer questions and requests. Creativity, initiative are a must, in addition to the following:

• Advanced English Language skills, both verbal and written.
• 2+ years of customer support and automotive industry experience
• High School degree.
• Salesforce.com proficiency
• PC, Microsoft Office, and internet knowledge
• Advanced problem solving, analytical, and customer service skills
• Strong organizational skills with the ability to work independently and attention to details.
• Ability to work in a fast-paced environment with fluctuating priorities and tight deadlines
• Work with diverse group of internal / external organizational members
• Must be able to clear our pre-employment screening.
• Desirable experience on related position, performing vetting and research.