Full-Time Client Success Consultant
Visa is hiring a remote Full-Time Client Success Consultant. The career level for this job opening is Experienced and is accepting São Paulo, Brazil based applicants remotely. Read complete job description before applying.
This job was posted 2 months ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
Visa
Job Title
Client Success Consultant
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
São Paulo, Brazil
Share
Job Details
Pismo is seeking a Client Success Consultant to support new and existing customers (B2B), helping to drive retention, increase users’ engagement, and maintain high levels of customer satisfaction. The Client Success Consultant acts as a trusted advisor to our customer, helps communicate the value of the Pismo products, and responds to customer needs, questions and requests. You will not personally perform projects or resolve issues for the customer. However, you will work closely with internal teams and will be responsible for actively managing clients’ requests. You are expected to be able to navigate through different areas and levels at Pismo.
We expect you to:
- Build long-term strategic relationships with key stakeholders in your portfolio and develop a deep understanding of your customers’ business processes, goals, and strategies.
- Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership.
- Meet with customers on a regular basis to discuss business and tactical challenges they may be facing, to understand their definition of success with Pismo, and to offer proactive advice on how to optimize or enhance the use of Pismo platform.
- Develop a deep understanding of the customer's business and industry to provide solutions and advice.
- Work closely with customers to create and execute a successful plan that aligns with their business objectives and strategy. Also, maximize the value they receive from our solutions, by managing program engagements.
- Act as a customer advocate within the company, being the voice of the customer, representing their feedback and needs.
- Ensure timely resolution of customer issues, working closely across Pismo teams.
- Manage and follow up on client’s KPIs within Pismo (developments execution, platform performance and others).
- Analyze and have critical thought on clients’ data to perform a strategic analysis and take decisions based on data.
- Provide education and resources to customers to enable them to effectively use our products/services.
- Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
- Influence the company to adapt or create new processes with a focus to provide better experience to our customers. Continuously improve the Client Success area, partnering with your peers to scale the organizational capabilities.
- Coordinate with the Account Manager (Sales) to create and share roadmaps on customers’ functional use of Pismo Products and contributing to long-term strategic planning.
What we’re looking for:
- 8+ years of professional experience in Customer Success (preferable) or similar roles, ideally in a hyper-growth environment of B2B model;
- Industry experience in Payments, Cards processing and Banking;
- The ideal candidate is a proactive person, driven by data to anticipate problems.
- Ability to develop a continuous and evolutive job to straighten the relationship with clients and establish technical discussions with clients.
- Program management capability;
- Structured and critical thinking and high focus on strategy and results;
- Detail-oriented with strong analytical, writing, and communication skills;
- Innovator soul and receptive to changes;
- Ability to develop strong relationships at C-level of enterprise companies;
- Influence ability to implement new processes that result in a client excellence experience;
- Track record of high customer satisfaction;
- Experience working with a full lifecycle of customer success;
- Fluency in written and spoken English.
Nice-to-have:
- Technical related expertise (development, infrastructure, familiarity with architectural design), Cloud knowledge (AWS, Azzure, Google).
- Proficiency in Spanish is considered an advantage.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Client Success Consultant at Visa is
23rd of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
São Paulo, Brazil
] applicants. .
Related Jobs You May Like
Customer Success Executive
Addison, Texas
1 day ago
Business Transformation
C-Level Relationship Building
Customer Success Management
ServiceNow
Full-Time
Experienced
Pet Boarding/Grooming/Training/Walking - Work From Home
secunderabad, India
1 day ago
Animal Care
Dog Walking
Pet Boarding
Petsfolio
Full-Time
Entry Level
MONTH $1800 - $4800
Senior Group Manager - Operations - Utilities
Cape Town, South Africa
1 day ago
Change Management
Coaching
Commercial Acumen
WNS Global Services
Full-Time
Senior Manager
Dispatch Specialist I
Charlotte, NC
1 day ago
Communication Skills
Customer Service
Dispatching
Brightspeed
Full-Time
Entry Level
Client Success Manager
Worldwide
1 day ago
Analytical Skills
Client Relationship Management
Communication Skills
Resultant
Full-Time
Manager
Customer Support Representative
Europe, UK, IE
2 days ago
Customer Support
Problem Solving
Technical Assistance
Baymard Institute
Full-Time
Experienced
Technical Account Manager
King of Prussia, PA
2 days ago
Account Management
Communication Skills
Customer Service
Enviri Corporation
Full-Time
Experienced
Strategic Account Coordinator - Direct Mail
Chicago, IL
2 days ago
Account Management
Client Communication
Direct Mail
RR Donnelley
Full-Time
Experienced
YEAR $55100 - $82700
Principal Customer Success Executive (French Speaking)
Montreal, Canada
3 days ago
Account Management
Consulting
Customer Success
ServiceNow
Full-Time
Experienced
Customer Success Manager
Singapore, Singapore
3 days ago
Communication Skills
Customer Success
Problem-solving
Momentus Technologies
Full-Time
Experienced
Customer Success Manager
Manila, Philippines
3 days ago
Client Communication
Customer Relationship Management
Digital Marketing
Insidea
Full-Time
Experienced
Client Services Specialist I
Remote, NY
3 days ago
Client Service
Customer Service
Environmental Science
SGS
Full-Time
Entry Level
HOUR $24 - $27