Full-Time Client Success Manager
Momentive Software, Inc. is hiring a remote Full-Time Client Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Momentive Software, Inc.
Job Title
Client Success Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
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Job Details
Role Description
The Client Success Manager (CSM) is the primary relationship owner and account contact for an assigned subset of YourMembership clients.
A CSM is responsible for establishing and maintaining a healthy relationship between YourMembership and assigned clients. Healthy relationships result in:
- Adoption: clients’ successful use of YourMembership to meet their organizational needs
- Retention: on-time subscription renewal with appropriate price increase
- Account expansion: adding YourMembership features and services + adding other Momentive Software products
This is accomplished through:
- Discovering and understanding clients’ needs
- Creatively generating solutions for those needs through YourMembership and other Momentive products and services
- Skillfully communicating via videoconference, phone, and email
- Negotiating contract details to win deals
DUTIES & RESPONSIBILITIES:
- Own and foster the relationship between YourMembership and assigned clients
- Drive client retention (renewal) through proactive and responsive communication
- Drive client expansion through identification of needs
- Maintain accurately the status of each client's renewal opportunities
- Gather feedback from clients about their experience
- Complete continuous learning and maintain an expert-level knowledge of the product platform
Qualifications
- At least 5 years of experience in client success, account management, sales, or services
- OR at least 5 years of experience in areas related to Momentive’s client base
Requirements
- Expert knowledge of the YourMembership product platform
- Ability to use client relationship management software; Salesforce is a plus
- Ability to use or learn Microsoft Office tools
- Demonstrated teamwork skills
- Excellent verbal and written communication, organization, and follow up skills
- Excellent judgement in decision-making
- Proven ability to handle a high-volume of assigned clients
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Client Success Manager at Momentive Software, Inc. is
12th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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