Full-Time Client Success Manager

• Serve as the primary point of contact for assigned clients and promptly respond to all client inquiries
• Engage in regular client interaction via e-mail, conference calls, and in-person visits to ensure customer satisfaction
• Interface with assigned client service staff to ensure the appropriate preparation, analysis, and presentation of all client deliverables
• Proactively identifies potential problems with client performance before they occur and develops and implements a plan to eliminate future occurrences
• Monitors, evaluates, and reports on billing effectiveness/cash flow, and makes recommendations to increase productivity and profitability
• Remains current on payment trends and coding, and payer requirement changes.
• Generates client standard and ad hoc reports to clients, including commentary on the value nimble provides the client

• Solid background in all aspects of physician revenue cycle management
• Proficient knowledge of third-party billing and claims processing procedures
• Experience using Practice Management and EMR systems as it relates to production and client reporting
• Strong analytical and critical thinking skills
• Strong communication skills, verbal and written
• Ability to work with a high degree of independence
• Proven client relationship skills; must be able to work effectively with physicians and senior management

• Drives Results.
• Communicates Effectively.
• Quality Decision-making.
• Customer Focus.

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