Full-Time Client Success Manager

Client Success Manager at My Business Care Team

Provide ongoing support to clients and network with them.

Contribute to building relationships, implementing new programs that increase business revenue potentials and minimize churn rates.

Own the entire client relationship: onboarding, implementation, training, adoption, retention, and satisfaction.

Establish relationships as a trusted and strategic advisor.

Develop and maintain customer-success strategies and best practices, including customer support content.

Create process maps and documents.

Communicate effectively with internal and external senior managers.

Establish clear retention goals and process milestones for clients and employees.

Assist clients with programs and tools.

Review client complaints to improve the client experience.

Optimize existing processes and enhance Client Success initiatives.

Be the day-to-day contact for assigned accounts, build rapport, identify opportunities, highlight best practices, and document work.

Work with sales and marketing to boost referrals and case studies.

Metrics:

• Increase client usage through education and referrals.
• Monitor Net Promoter Score for each client.
• Achieve client retention.

Requirements:

• Bachelor's degree or equivalent experience in customer support/success, sales, business development, or account management.
• 3-5 years of experience in communications, marketing, sales, account management, or client success.
• Optometry and/or ophthalmology experience in operations.

Desired Attributes:

• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage multiple clients.
• Highly organized and detail-oriented.
• Exceptional communication and relationship-building skills.
• Active team player, self-starter, and multitasker.

What is the last date for applying to the job?

Which countries are accepted for this remote job?