Full-Time Client Success Manager - Remote

• Build relationships is the key to our success. You grasp concepts quickly and know how to make the complex easy to understand.
• You collaborate naturally with members across different teams balancing priorities. You excel at bringing the right people to the table, handling issues and identifying opportunities
• You understand your customer by seeing your world through their perspective, speaking their language, and promoting the voice of your customer to improve Experian's solutions and servicing
• You have experience in relationship management responsibilities such as renewal management, adherence to contractual obligations, voice of the client and ensuring delivery of solutions
• You drive results to identify new ways to grow our business and expand current partnership
• You have a client-centric mindset
• You prioritize accountability and building trust with your teammates and customers

• 5+ years in program management and client services/customer success, with preference for someone who has displayed recent success within a progressive, digital growth company.
• Experience in compliance and operational oversight and audit, to support client requested monthly and annual audit requirements.
• Experience creating processes used by a client-facing SaaS support team.
• Retention and business development expertise, specifically in formulating and marketing solutions to address opportunities or new needs.
• A performer that balances empathy with determination.
• Capability of staying up to date with technical developments internally
• Problem analysis and problem resolution at both a strategic and SaaS operational level.
• Bring analytical traits to our organization and operate within a framework that uses well defined metrics, scorecards and goals.
• Some travel required, as necessary

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