Full-Time Client Success Specialist

As a Client Success Specialist, you'll guide new clients through the onboarding process for our unemployment management services—from initial setup to full implementation. We are looking for experience communicating the value of the product and its features to customers, attention to detail, and an enthusiastic approach to client relationships. You'll report directly to the Director of Provisioning.
Key Responsibilities

• Lead the end-to-end onboarding process, including data collection, system setup, and client training.
• Coordinate with clients to confirm start dates, gather contacts, and ensure system configuration.
• Ensure accurate and up-to-date tax information throughout your client lifecycle.
• Train clients on the Hamlet platform prior to go-live.
• Be the primary contact for client inquiries and issue resolution.
• Present quarterly reports and collaborate with clients to improve response quality

Qualifications:

• Proven experience in client onboarding, customer success, or account management.
• Strong presentation and communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to manage multiple clients and deadlines simultaneously.
• Familiarity with unemployment claims processes and compliance standards is a plus.

Education:Bachelor’s degree in Business Administration, Communications, Human Resources, or a related field or Equivalent years of work experience.
Experience:Two (2) plus years of experience in client onboarding, customer success, account management, or a related client-facing role. Experience working with SaaS platforms or HR/payroll systems is a plus. Familiarity with unemployment claims processes or compliance standards is highly desirable.

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