Full-Time Client Success Specialist (FX)

Are you passionate about delivering exceptional customer experiences and excelling in a technical environment? We’re looking for a Future Experience (FX) Customer Success Specialist to be the driving force behind seamless onboarding, integration, and ongoing success for our API customers.

As the FX Customer Success Specialist, you will:

• Ensure smooth onboarding, resolve 1st line technical challenges, escalate complex queries, and ensure client satisfaction.
• Collaborate with internal teams, including API developers and Product Managers, to meet client needs effectively.
• Build and nurture strong client relationships, becoming their trusted partner and advocate.
• Monitor performance metrics, identify and act on growth opportunities, and address all customer issues proactively.

Your Responsibilities

Customer Engagement and Support: Act as the main point of contact for API clients, responding to inquiries, troubleshooting integration challenges, and guiding them through onboarding processes.

Issue Resolution: Partner with internal teams to solve technical challenges and improve customer support tools and resources.

Retention and Growth: Monitor API usage, gather client feedback, and identify opportunities to enhance client success.

Your Expertise

• Technical Knowledge: Deep experience in software troubleshooting and technical customer service.
• Exceptional Communication: Ability to explain complex technical concepts in simple terms to diverse audiences.
• Proven Experience: A track record of success in customer-facing roles within tech support, customer success, or related fields, preferably involving APIs, SaaS, or cloud-based products.
• Problem-Solving Skills: Analytical mindset with a proactive and solutions-oriented approach.
• Team Player: Collaborative, empathetic, and driven to support both clients and internal teams.

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