Full-Time Client Success Support
Learnlight is hiring a remote Full-Time Client Success Support. The career level for this job opening is Experienced and is accepting South Africa based applicants remotely. Read complete job description before applying.
Learnlight
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Be Part of Our Mission Learnlight is an EdTech company passionate about putting trainers at the heart of the learning experience. We use award-winning technology to deliver language, intercultural and communication skills training. Our communication skills training is used by more than 1,500 companies and by over 700,000 workplace learners.
Your Career Opportunity In this exciting new career opportunity, you’ll be reporting to the Regional Head of Client Success Management on full-time hours and working from home remotely. As a Client Success Support, you’ll have a direct impact on building trustful relationships and providing ongoing support to our clients, as well as implementing new programs.
- Develop a strong relationship with clients.
- Lead the implementation of programs.
- Ensure all key client data is tracked in systems and manage learner performance through key metrics in Dynamics.
- Agree with clients on reporting needs, communication plans, objectives, and program requirements.
- Serve as the primary contact for client escalations from the Learner Success Management (LSM) team.
- Update client information in systems and create platform contracts.
- Deliver agreed reports and track KPIs such as attendance, completion, and satisfaction.
- Collaborate with Finance to ensure billing is accurate and timely.
- Ensure timely program renewals, monitor customer satisfaction at program closure, and support Sales in contract renewals.
- Identify opportunities for upselling or new product development.
What You'll Offer
- Advanced proficiency in English language
- Exceptional ability to communicate internally and externally, and foster positive business relations
- Be client-centric and adaptable to different client profiles
- Demonstrate agility and autonomy with technology (Dynamics, Learnlight platform)
- Working proficiency in Microsoft Office 365 (advanced Excel and PowerPoint skills)