Full-Time Client Support Energy Specialist

• Estimate a detailed savings comparison of the benefits or additional costs owe solar system ownership based on borrower loan and utility details.
• Provide exceptional customer service and support by utilizing strong verbal and written communication skills. Handle Inbound/outbound calls, texts and emails.
• Present thorough and detailed findings regarding savings to the financial investigations team as well as Client Support leadership.
• Maintain daily, weekly and monthly metric goals.
• Develop a comprehensive knowledge of GoodLeap policies and procedures.

• Must demonstrate ability to communicate effectively, both verbal and written, at all levels of the organization
• Work independently and collaboratively
• Effectively interact with customers
• Exceptionally organized, detail-oriented, and efficient
• Highly proficient computer skills, including Excel, Microsoft Office, Word, and Outlook
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
• Excellent problem-solving abilities
• Ability to work well under pressure and manage multiple priorities effectively.
• Flexibility to adapt to changing priorities and business needs.
• Strong data entry, case management, and documentation skills
• Time management
• Excellent communication and negotiation skills
• Must demonstrate knowledge of solar industry including solar sales practices, proposal/design software, and foundational understanding of residential solar system components

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