Full-Time Client Support Rep - Level 1

Client Support Representative Level 1 – North America

We are hiring a Customer Support Representative to join our growing Hospitality Management Software team in North America!

Essential Requirements:

• 2+ years experience in Hotel Front Desk Operations or Hotel Front Office Management.
• roomMaster hospitality management software product experience preferred.

Responsibilities:

• Provide support for all InnQuest products.
• Manage cases and solutions.
• Assess and diagnose client issues.
• Articulate solutions to clients via phone, email, and chat.
• Achieve high customer satisfaction.
• Identify, research, diagnose, and resolve client issues.
• Monitor and respond to user-reported issues and infrastructure alerts/failures.
• Ensure efficient incident management.
• Facilitate root cause investigations and implement corrective/preventative measures.
• Liaise with external technology vendors.
• Review, execute, and verify production changes.
• Participate in technology events.
• Leverage tools and resources to improve efficiency.

About You:

• Minimum 2+ years experience in Hotel Front Desk Operations or Hotel Front Office Management.
• Strong troubleshooting skills.
• Knowledge of Windows operating systems and basic networking concepts.
• Technical certification preferred.
• Understanding of hotel front desk and back-office operations.
• Team player with ability to learn quickly.
• Effective multitasking and project management skills.
• Excellent written and verbal communication skills.
• Fluent in English (written and verbal).
• Legally authorized to work in the United States.

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