Full-Time Client Support Representative

• Key Responsibilities
• Build and maintain strong relationships with clients
• Review and verify the accuracy of all required documents
• Work collaboratively with internal teams that manage the end-to-end onboarding process
• Act as primary point of contact for our clients
• Partner with sales teams and subject matter experts
• Participate in scrum meetings
• Support outreach for data furnishers that trigger data monitoring activities and escalations

• Successful track record in a client-facing role
• Ability to work independently and as part of a team
• Displays collaborative customer service and/or relationship-building expertise
• Creative and analytical problem-solving skills
• Excellent organizational skills
• Self-starter and eager to take on challenging projects
• Strong English written and oral communication skills

• SQL language and concepts of database structures
• Process management and project tracking skills
• API technology, data aggregation, and data ingestion methods
• Credit Reporting Resource Guide®/Metro 2® reporting
• Familiarity with CRM software
• Previous sales, sales support, and/or Experian's Credit Services experience

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