Full-Time Client Support Specialist
Clipboard Health is hiring a remote Full-Time Client Support Specialist. The career level for this job opening is Entry Level and is accepting Europe, UK, Canada, India, South Africa, Philippines based applicants remotely. Read complete job description before applying.
Clipboard Health
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Job Details
Clipboard Health is seeking motivated, customer-focused individuals for B2B Support Specialist (HCF Agents) positions. This isn't a traditional call center role; you'll be the primary account manager for our business clients (healthcare facilities). Your goal is to proactively resolve client issues, prevent churn, and provide seamless service. Success is measured by effective problem-solving and customer success.
- Own and resolve customer issues – Handle calls and emails promptly and effectively.
- Prevent churn and drive retention – Identify potential issues early and collaborate with internal teams.
- Engage in real-time problem-solving – Manage at least 30 calls and 15 emails daily, providing real solutions.
- Work independently – Self-starters who can think critically and solve problems without micromanagement are ideal.
What We Look For
- Customer-centric mindset – Genuine desire to help customers and take ownership of their problems.
- Strong communication skills – Excellent written and verbal English skills are essential.
- Proactive problem-solving – Think critically to find long-term solutions for clients.
- High accountability – Strong work ethic with a focus on delivering results.
Who Can Apply
- Experience level – Open to all experience levels; focus on problem-solving ability.
- Education – No specific degree required.
Why Join Clipboard Health
- 100% Remote Work – Work from anywhere in the world.
- Fast-paced startup environment – Join a company that values growth and independence.
- Skill-based hiring process – Focus on problem-solving ability over experience.
System Requirements
- Reliable laptop/desktop (no Chromebooks or Linux)
- 20+ Mbps wired internet
- Wired headset
- Quiet, distraction-free workspace
- Stable power and internet
Working Hours
24/7 customer support. Training will provide available schedules to rank. We aim for shifts aligned with preference, but business needs may take priority.
Ready to make an impact? Apply now!