Full-Time Client Support Specialist

The role of our Client Support Specialist is to perform support and sales activities for Experian Preferred clients and prospects to develop new business relationships and strengthen the value of existing client relationships. Customer service experience is required.

Experian is looking for a candidate with the ability to perform a large variety of responsibilities for multiple clients. This opportunity provides you with the training and resources needed for professional development and a long-term career path in field sales.

You will report to the Director of Client Success.

Main Responsibilities

• Maintain knowledge of client environments and identify applications for Experian products.
• Coordinate communication with clients for product/service changes.
• Hold meetings with clients/prospects using phone and web tools.
• Identify cross-sell and up-sell opportunities, leading or referring them to sales personnel.
• Research sales and service opportunities for potential clients.
• Provide customer intelligence to sales and marketing.
• Train users on Experian services.
• Communicate client account needs to team members.
• Maintain contact with product/service users to enhance relationships.
• Manage batch programs, assist with DaaS implementation, consult on compliance, handle cross-selling/upselling, submit invoice credits/debits, manage client audits, set up subcodes, train clients, and manage reports.

Requirements

• Bachelor's degree or equivalent experience
• 3+ Years of Customer facing/support experience
• Knowledge of consumer credit reporting marketplace
• Comfortable operating within a teamed selling approach with energy
• Experience learning independently and in a structured environment
• Willingness to volunteer for activities as a member of a teamed account selling approach
• Working knowledge of Salesforce.com CRM system

Location

This is a permanent hybrid role in Costa Rica. No relocation available.

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