Full-Time Client Support Specialist
Experian is hiring a remote Full-Time Client Support Specialist. The career level for this job opening is Experienced and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
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Experian
Job Title
Client Support Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Heredia, Costa Rica
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Job Details
The Client Support Specialist performs support and sales activities, develops new business relationships, and strengthens existing client relationships. Customer service experience is required.
Main Responsibilities:
- Maintain knowledge of client environments and identify applications for Experian products.
- Coordinate communication with clients for product/service changes.
- Hold meetings with clients/prospects using phone and web tools.
- Identify cross-sell and up-sell opportunities, leading or referring them to sales personnel.
- Research sales and service opportunities for potential clients.
- Provide customer intelligence to sales and marketing.
- Train users on Experian services.
- Communicate client account needs to team members.
- Maintain contact with product/service users to enhance relationships.
- Manage batch programs, assist with DaaS implementation, consult on compliance, handle cross-selling/upselling, submit invoice credits/debits, manage client audits, set up subcodes, train clients, and manage reports.
Requirements:
- Bachelor's degree or equivalent experience
- 3+ Years of Customer facing/support experience
- Knowledge of consumer credit reporting marketplace
- Comfortable operating within a teamed selling approach with energy
- Experience learning independently and in a structured environment
- Willingness to volunteer for activities as a member of a teamed account selling approach
- Working knowledge of Salesforce.com CRM system
This is a permanent hybrid role in Costa Rica.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Client Support Specialist at Experian is
8th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Heredia, Costa Rica
] applicants. .
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