Full-Time Client Support Specialist

• Provide top-notch customer support to our diverse users by handling tickets & live chat.
• Address and resolve customer inquiries, issues, and requests promptly and efficiently.
• Assist users in navigating our platform, explaining features, and resolving technical questions.
• Collaborate with diverse technical teams to escalate and resolve issues while keeping the users updated.
• Propose a workaround for our customers when facing a bug.
• Assist with user onboarding and verification processes.

• Fluent in English (any other language would be welcome).
• Perfect written and verbal communication skills in English.
• Minimum 2 years’ experience as a successful customer support specialist.
• Previous recent experience in a client-facing role.
• Strong problem-solving and analytical skills.
• Familiarity with working in a multicultural environment.
• Ability to multitask and work effectively under pressure and tight deadlines.
• Customer-centric & business-oriented mindset.
• Team spirit, autonomous, able to adapt and learn.
• Good use of IT tools, including Excel.

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