Full-Time Client Support Specialist
Roo is hiring a remote Full-Time Client Support Specialist. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
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What We Do Roo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare connecting veterinary professionals with hospitals. Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work easily.
About the Role We are seeking a Client Support Specialist to facilitate positive user experiences for veterinarians, hospitals, and technicians.
Note: This position requires working during client support hours, which may include early mornings and evenings (Central time), and weekend rotations.
Your Responsibilities
- Handle customer inquiries via email, LiveChat, phone (1-833-Roo Vet), etc.
- Troubleshoot and resolve first-line issues.
- Coordinate escalated issues with regional BD/AMs and other departments.
- Manage potential call-outs with current processes.
- Proactively document and share key learnings.
- Maintain Hubspot for accurate client communication documentation.
- Coordinate with Finance, data, and other departments on various matters (rainy-day, shift, payment reconciliation).
- Generate reports as needed.
About You
- 2+ years client/customer support experience, ideally in a start-up.
- Vet technician/animal healthcare experience is a plus.
- Proactive, organized, accurate communication skills.
- Excellent communication and organizational skills.
- Familiar with customer support tools.
- Timely and efficient task completion.
- Flexible and agile.
- Driven to improve processes and communications.
Compensation
This is an hourly position. Exact compensation may vary based on skills, experience, and location.
Core Values Roo values bias to urgency, drive measurable impact, seek understanding, solve customer problems, and have fun.
Benefits (for full-time employees)
- Accelerated growth & learning potential.
- Home office setup stipends.
- Continuing education stipends.
- Monthly wellness stipends.
- Comprehensive health benefits (base medical plan covered at 100%, optional premium buy-ups).
- 401K, Unlimited PTO.
- Paid maternity/paternity & reproductive care leave.
- Birthday & anniversary gifts.
- Domestic travel for team building.
Overall You'll be part of a mission-driven company empowering the lives of veterinary professionals and the animal health industry. We are an Equal Opportunity Employer committed to creating an inclusive environment.