Full-Time Client Technical Specialist

Technical Client Services Representative will provide outstanding client software support and respond to routine and emergency support calls.

Responsibilities:

• Troubleshoot product and technical issues.
• Determine severity and scope analysis of issues, inquiries and requests.
• Experience assisting customers through chat and email
• Manage all client-related issues into Client Relationship Management tool (CRM) – Salesforce.
• Manage customer and user configurations.
• Educate and empower customers to maximize use of products, tools, and services.
• Maintain proficient knowledge of all product and service changes.
• Monitor system status.
• Initiate proactive customer communications.
• Escalate complex issues to technical and product resources with the appropriate information to resolve the customer's inquiry.
• Document solutions and can be reused internally and externally.
• Use each interaction to build relationships between the customers and the Experian brand.

Requirements:

• Bachelor's degree (preferred).
• 2 years' experience in customer support/technical support and/or healthcare IT industry (Preferred).
• Strong analytical skills.
• Familiarity with Boolean logical expressions.
• Experience handling support requests from a variety of different channels
• Experience interpreting and responding to customer requests with technical and non-technical clients.

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