Full-Time Client Technology and Training Specialist

• Conduct device setup and basic training sessions via Zoom.
• Lead weekly one-on-one training sessions to support customers and care partners during their device trial.
• Customize devices to match each client’s communication needs and abilities.
• Evaluate basic functional skills to support clinical evaluation readiness.
• Identify and address trial obstacles, providing education and reassurance to support successful device adoption.
• Provide clear, digestible explanations about Lingraphica products and processes.
• Maintain proactive, empathetic communication with care partners throughout the process.
• Offer basic technical support and troubleshoot device issues as needed.
• Collaborate with internal teams to share updates and align on customer needs.
• Document all interactions accurately in the CRM system.
• Track and report key metrics related to customer engagement and trial success.
• Ensure clients are confident and competent in using the device by the end of the trial.
• Stay up to date on product features and updates.
• Build strong rapport with clients and care partners to ensure a positive experience.
• Support sales efforts by guiding families through the trial process, documentation, and financial questions.
• Share feedback and ideas to continuously improve internal processes.
• Identify and contribute to opportunities for deeper customer engagement.
• Assist teammates as needed to meet departmental goals.

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