Full-Time Client Training / Implementation Consultant

Join our Training Team as a Client Training / Implementation Consultant and make a real impact every day. The Training team empowers administrators to manage their services smoothly, improve family engagement, and deliver the best educational experience alongside their educators.

Responsibilities:
• Deliver high quality, engaging and accurate training through webinars, expert hours and 1:1 session tailored to customer needs.
• Curate and improve external training materials.
• Manage the vertical’s Learning Management System (LMS).
• Develop creative and effective ways to encourage customers to adopt and make the most of Xplor products.
• Proactively stay informed and maintain expert knowledge of Xplor Education software.
• Ensure high customer satisfaction by aligning training materials and delivery methods with their needs and expectations.
• Play a key role in delivering projects with a focus on customer adoption and empowerment.
• Construct and deliver clear, helpful training to internal stakeholders.
• Collaborate with the Training Team to ensure shared goals are achieved.

Hybrid and flexible working model (2-3 days/week in office).

We are looking for curious and empathetic people who are motivated by meaningful work and resonate with our core values.

Requirements:
• Background in early childhood education or understanding of CCS software (advantageous, not essential).
• Experience in software training, including CCMS or PES software.
• Experience implementing and/or maintaining a Learning Management System (LMS).
• Mindset focused on helping clients achieve value and outcomes through effective implementation and education.
• Ability to design and deliver engaging training session for clients using the company’s software.
• Understanding of the challenges customers face when learning and adapting to new software.
• Strong multitasking, time management, and adaptability skills.
• Comfortable working in a global organisation with flexible hours.

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