Full-Time Collections / Cash Apps Specialist

Reporting to Collections Team Lead, this role is responsible for efficiently collecting cash from customers. Proactive communication with customers is key to timely payments and positive relationships, ensuring adherence to company policies.

Responsibilities:

• Manage a high-volume multi-currency ledger, adhering to terms.
• Develop and maintain internal and external customer relationships, respecting cultural differences, and enforcing agreed terms.
• Handle queries and investigations, liaising with other departments for swift resolutions and efficient OTC flow.
• Assist with cash allocation, identifying payments, resolving short-paid reasons and categorizing them correctly.
• Process final notices sensitively and take appropriate action in cases of non-payment, including account closure and service termination.
• Ensure document processes and DOA approvals are followed.
• Enable the business to meet its cash collection targets.

Work Hours & Shift Assignments: UK Time Zone

Required:

• 3+ years proven track record of successful cash collection in a busy global AR team.
• Tenacious and professionally assertive.
• Advanced Excel skills and experience with accounting systems (NetSuite preferred).
• Effective communication with technical and non-technical colleagues.
• Strong written and oral communication, interpersonal skills, and relationship building.
• Strong organizational and planning skills with prioritization and workload management involving multiple tasks and deadlines.
• Self-starter and proactive.

Desirable:

• Credit Risk experience.
• Experience working with a legal ledger.

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