Full-Time Collections / Cash Apps Specialist

Reporting to Collections Team Lead, this role is responsible for working in a fast-paced global team to efficiently collect cash from customers.

Responsibilities:

• Manage a high-volume multi-currency ledger, ensuring adherence to agreed-upon terms.
• Develop and maintain customer relationships both internal and external and have an awareness of cultural and regional differences with respect, while effectively enforcing agreed terms.
• Query handling and investigation, liaise with other departments to ensure swift resolutions of queries and efficient OTC flow.
• Cash allocation, assisting with identification of payments and ensuring short paid reason is identified and correctly categorized and resolved within month payment received.
• Carefully and sensitively process final notices working with internal stakeholders, taking appropriate levels of actions in cases of non-payments, including up to account closure and service termination.
• Ensure all document processes are followed and DOA’s approvals adhered to at all times.
• Enable the business to meet its cash collection targets and needs.

Work Hours & Shift Assignments: UK Time Zone

Required:

• 3+ years proven track record of successful cash collecting in a busy global AR team
• Tenacious and professionally assertive
• Advanced Excel skills and hands-on exposure to accounting systems (NetSuite preferred)
• Ability to communicate effectively with both technical and non-technical colleagues
• Strong written and oral communication skills along with strong interpersonal skills and relationship building
• Strong organizational and planning skills with the ability to prioritize and manage workload involving multiple tasks, responsibilities and deadlines with follow-through and minimal supervision
• Self-starter and proactive thinker

Desirable:

• Credit Risk experience
• Experience working with a legal ledger

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