Full-Time Collections Specialist
HomeLight is hiring a remote Full-Time Collections Specialist. The career level for this job opening is Experienced and is accepting Mexico based applicants remotely. Read complete job description before applying.
HomeLight
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Who We AreWe’re building the future of real estate — today.HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to connect with top real estate agents and succeed at every stage of the real estate journey.Who You AreYou thrive in a dynamic, supportive environment and are passionate about delivering meaningful work.What You’ll Do Here
- Communicate effectively with customers via phone and written correspondence
- Resolve outstanding payment issues by negotiating and arranging payment plans
- Accurately generate, manage, and track internal invoices
- Maintain detailed records of interactions and payment statuses
- Build rapport and ensure a positive customer experience through exceptional service
- Utilize tools like Google Sheets and online research tools to track and resolve issues
- Navigate difficult conversations with composure and professionalism
What You Bring
- 5+ years of experience in collections (preferred)
- Reliable internet connection and a quiet, professional home workspace
- Excellent English speaking and written communication skills
- Experience with HubSpot is a plus
- Strong multitasking abilities and attention to detail
- Calm, empathetic, yet firm approach to customer engagement, especially in challenging situations