Full-Time Collections Specialist

Collections Specialist will manage and reduce outstanding accounts receivable balances by contacting customers for payment. This role reports to the U.S. Controller and is crucial for maintaining positive customer relationships while ensuring timely collections.

Ideal Candidate: Highly fluent in English, excellent communication and negotiation skills, and prior experience supporting U.S.-based companies in collections or accounts receivable.

Note: Not involved in billing or accounting; focuses solely on collections.

1. Proactively monitor accounts receivable aging report to identify delinquent accounts.
2. Initiate outbound calls and emails to customers regarding past-due balances.
3. Collaborate with customers to resolve payment issues and negotiate payment arrangements.
4. Document all collection activities, follow-ups, and customer communications in the ERP system.
5. Escalate unresolved payment issues to management or customer success teams.
6. Partner with internal teams (Customer Success, Sales) to support customer account resolution.
7. Maintain professionalism and positive customer experience.
8. Generate regular reports on collections activity and performance metrics.
9. Recommend accounts for escalation to external collections agencies.

Mandatory Requirements:

• Fluent in English (written and verbal).
• 1+ years experience in collections, customer service, or accounts receivable support for U.S.-based companies.
• Strong communication, negotiation, and interpersonal skills.
• Ability to handle difficult conversations diplomatically.
• Organized with excellent follow-up and documentation skills.
• Comfortable working independently in a remote environment.
• Experience with ERP or accounting software (NetSuite experience a plus).
• Proficient in Microsoft Excel and basic reporting tools.

Preferred Qualifications:

• Experience in SaaS, healthcare, or subscription-based industries.
• Familiarity with U.S. collections best practices and customer service standards.
• Experience working remotely with distributed teams.

Salary: $28,000 - $35,000 (depending on experience and skills).

Why Join MedTrainer?

• Fast-growing software company making a real impact in healthcare.
• Supportive, collaborative remote team environment.
• Competitive compensation and benefits.
• Opportunity to develop customer management and negotiation skills.
• Exposure to U.S. business practices and SaaS industry operations.

How to Apply: Submit resume and cover letter highlighting collections experience and communication skills.

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