Full-Time Collections Specialist

• Proactively monitor the accounts receivable aging report and identify delinquent accounts.
• Initiate outbound calls and send emails to customers regarding past-due balances.
• Collaborate with customers to resolve payment issues and negotiate payment arrangements if necessary.
• Document all collection activities, follow-ups, and customer communications in the ERP system.
• Escalate unresolved payment issues to management or customer success teams as appropriate.
• Partner with internal teams, including Customer Success and Sales, to support customer account resolution.
• Maintain professionalism and a positive customer experience throughout all collection efforts.
• Generate regular reports on collections activity and performance metrics.
• Recommend accounts for escalation to external collections agencies when appropriate.

• Fluent in English (both written and verbal communication at a professional level) — mandatory.
• 1+ years of experience in collections, customer service, or accounts receivable support for U.S.-based companies — mandatory.
• Strong communication, negotiation, and interpersonal skills.
• Ability to handle difficult conversations with diplomacy and professionalism.
• Organized with excellent follow-up and documentation habits.
• Comfortable working independently in a remote environment.
• Experience with ERP or accounting software; NetSuite experience is a plus but not required.
• Proficiency in Microsoft Excel and basic reporting tools.

• Prior experience in SaaS, healthcare, or subscription-based industries.
• Familiarity with U.S. collections best practices and customer service standards.
• Experience working remotely with distributed teams.

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