Full-Time Collections Specialist

Job Summary:The Collections Specialist will maintain healthy cash flow by managing outstanding customer accounts and ensuring timely payment collection. The position is responsible for following up on overdue accounts, resolving billing issues, and collaborating with internal teams and customers to achieve payment resolutions. The Collections Specialist will provide strategic insights through regular reporting and process improvements to enhance collections efficiency.

What You’ll Do:

1. Manage and monitor accounts with overdue payments, ensuring balances are up-to-date and accurate.
2. Maintain detailed records of collections activities (communications, payment arrangements, account updates).
3. Reach out to clients via phone, email, and correspondence to follow up on overdue accounts and negotiate payment plans or settlements.
4. Investigate and resolve billing discrepancies by collaborating with customers and internal teams.
5. Develop and negotiate payment plans/settlements, ensuring clear payment terms.
6. Generate regular reports on outstanding accounts (aging reports, collection progress).
7. Partner with sales, customer service, and finance teams to address billing issues and ensure accurate invoicing.
8. Work with legal team to initiate collections actions for unpaid accounts (per regulations).

Minimum Qualifications:

• Bilingual in English and Spanish
• Minimum 2 years’ experience in collections, accounts receivable, or related field
• Excellent written/verbal communication, negotiation, and customer-focused approach
• Proficient in accounting software and Microsoft Excel (basic functions)
• Ability to identify and resolve issues, ensure customer satisfaction, and timely payment.
• Strong organizational skills to effectively manage high-volume accounts.

Preferred Qualifications:

• Proficient in Navision accounting system

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