Full-Time Collections Specialist

Job Summary: The Collections Specialist will maintain healthy cash flow by managing outstanding customer accounts and ensuring timely payment collection. The Collections Specialist follows up on overdue accounts, resolves billing issues, and collaborates with internal teams and customers to resolve payments. Provides strategic insights through regular reporting and process improvements to enhance collections efficiency.

What You’ll Do:

1. Manage and monitor accounts with overdue payments, ensuring balances are up-to-date and accurate.
2. Maintain detailed and accurate records of collections activities, including communications, payment arrangements, and account updates.
3. Reach out to clients via phone calls, emails, and written correspondence to follow up on overdue accounts and negotiate payment plans or settlements.
4. Investigate and resolve billing discrepancies by collaborating with customers and internal teams.
5. Develop and negotiate payment plans or settlements, ensuring clear payment terms for all parties.
6. Generate and provide regular reports on outstanding accounts, including aging reports and collection progress.
7. Partner with sales, customer service, and finance teams to address billing issues and ensure accurate invoicing.
8. Work with the legal team to initiate collections actions for unpaid or unresponsive accounts, complying with regulations.

Minimum Qualifications:

• Bilingual in English and Spanish, with effective communication in both languages.
• Minimum 2 years’ experience in collections, accounts receivable, or related field.
• Excellent written and verbal communication skills, strong negotiation skills, and a customer-focused approach.
• Proficient in accounting software and Microsoft Excel, with basic function knowledge and adaptability to new systems.
• Ability to identify and resolve issues efficiently and effectively, ensuring customer satisfaction and timely payment.
• Strong organizational skills to manage a high volume of accounts.
• Ability to start work between 7:00 AM and 7:30 AM to accommodate international team collaboration.

Preferred Qualifications:

• Proficient in Navision accounting system.

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