Full-Time Commercial Support Coordinator

The RoleThe Commercial team operates across the National Business line and this role will provide support to the team in order to maximize customer satisfaction and thereby revenue. The focus will be site-based with occasional requirements to attend customer and subcontractor meetings in support of Account Managers.

Key Responsibilities and Accountabilities

1. Provide day-to-day commercial support to Account Managers.
2. Work with operational colleagues to provide responsive customer service in relation to day-to-day issues.
3. Investigate customer invoice queries and report back to the Account Managers with findings. This includes organizing follow-up actions (assigning training, Quality alerts, and LIMs changes).
4. Enter data into LIMs to ensure accurate data collation from subcontractors.
5. Ensure team-wide amendments to documentation (e.g., Customer Protocols) are made promptly and accurately.
6. Support quality investigations by contributing to investigations to assist progress. Report and escalate quality incidents to line manager.
7. Review management information and service credit accuracy to ensure accurate and timely customer outputs.
8. Support Account Managers and Business Unit Managers in reviewing subcontractor performance data.
9. Facilitate internal and external team meetings and produce/distribute meeting outputs.
10. Produce and interpret ad-hoc management data for customer queries and account maintenance/development.
11. Record and track subcontractor invoicing to ensure values align with expectations and payments meet contractual obligations.
12. Ensure compliance with Eurofins policies and procedures. Report non-conformities and improvement suggestions to line manager; contribute to problem resolution/process improvement where appropriate.

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