Full-Time Community Support Specialist
IFTTT is hiring a remote Full-Time Community Support Specialist. The career level for this job opening is Experienced and is accepting San Francisco, CA based applicants remotely. Read complete job description before applying.
IFTTT
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Passion for troubleshooting: You enjoy digging through logs to identify root causes. Trendspotting skills: You quickly recognize when similar reports indicate potential issues. Problem-solving: You test and reproduce user issues to resolve them or escalate to the appropriate team. Positive and communicative: You address potential concerns directly and constructively.
Responsibilities:
- Efficiently manage questions and feedback from IFTTT Pro users.
- Help IFTTT Pro users build Applets using filter code (JavaScript).
- Review and enhance IFTTT help documentation.
- Improve platform documentation and in-product explanations.
- Become an IFTTT expert for internal queries.
- Identify and reproduce technical issues, documenting enhancements, and user experience improvements.
Key Qualifications:
- Expert troubleshooting and problem-solving skills.
- Fluent in written and spoken English.
- API and user authentication (OAuth 2) experience.
- Zendesk experience.
- Remote work experience.
- Experience with email support or CRM tools.
Plus:
- Fluency in multiple written languages.
- Experience with JavaScript.