Full-Time Complaint Handler
Entain is hiring a remote Full-Time Complaint Handler. The career level for this job opening is Experienced and is accepting London, United Kingdom based applicants remotely. Read complete job description before applying.
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Entain
Job Title
Complaint Handler
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
London, United Kingdom
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Job Details
As a Complaint Handler, you will be responsible for delivering fair customer outcomes while meeting regulatory guidelines. You'll work closely with stakeholders to identify the root cause of complaints and provide feedback for continuous improvement.
Reporting to the Customer Escalations Manager, you will manage final stage Complaints, Disputes, and Executive Escalations for UK customers.
What you will do:
Reporting to the Customer Escalations Manager, you will manage final stage Complaints, Disputes, and Executive Escalations for UK customers.
What you will do:
- Accept, log, investigate, and respond to complex cases.
- Liaise with outside agencies, such as IBAS.
- Work within the SLA’s and KPI's.
- Provide feedback and root cause analysis to the business.
- Contribute to the team’s quality framework.
- Ensure effective record-keeping for all customer contacts.
- Keep abreast of all sports and gaming services, products, and tools.
- Previous experience handling escalations, complaints, or regulatory queries.
- Excellent written skills.
- Ability to work under pressure and prioritize tasks.
- Strong interpersonal skills.
- Able to remain calm, tactful, respectful, and unbiased.
- Able to produce accurate and detailed information.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Complaint Handler at Entain is
17th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
London, United Kingdom
] applicants. .
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