Full-Time Complaint Handler
Entain is hiring a remote Full-Time Complaint Handler. The career level for this job opening is Experienced and is accepting London, United Kingdom based applicants remotely. Read complete job description before applying.
This job was posted 4 months ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
Entain
Job Title
Complaint Handler
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
London, United Kingdom
Share
Job Details
As a Complaint Handler you will be responsible for fair customer outcomes and meeting regulatory guidelines.
A key part will be to look at the root cause of the complaint and feedback to the business for continuous Improvement.
Reporting to the Customer Escalations Manager you will be part of the Customer Protection team.
What you will do
- Accept, log, investigate and respond to complex cases; including escalation within the business where appropriate
- Liaison with outside agencies, such as IBAS, in order to effectively manage issues and report back recommendations to the wider business
- Work within the SLA’s and KPI's set out by the business and our LCCP (Licensing Code & Conduct of Practice)
- Provide feedback and root cause analysis back to the business to promote and embrace a culture of continuous improvement
- Contribute to the team’s quality framework, to help define the expected standard of final response letters
- Ensure effective record-keeping for all customer contacts for audit purposes
- Keep abreast of all sports and gaming services, products and tools to ensure all customer queries can be answered effectively
Requirements:
- Previous experience of handling and responding to escalations, complaints or regulatory queries
- Excellent written skills, including composition, language and tone
- Ability to work under pressure, manage and prioritise key tasks, with a focus on delivering them within agreed deadlines
- Strong interpersonal skills, with the ability to develop collaborative relationships with both internal and external stakeholders
- Able to remain calm, tactful, respectful and unbiased when providing the service of dispute/conflict resolution
- Able to produce accurate and detailed information
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Complaint Handler at Entain is
27th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
London, United Kingdom
] applicants. .
Related Jobs You May Like
Customer Success Executive
Addison, Texas
1 day ago
Business Transformation
C-Level Relationship Building
Customer Success Management
ServiceNow
Full-Time
Experienced
Pet Boarding/Grooming/Training/Walking - Work From Home
secunderabad, India
1 day ago
Animal Care
Dog Walking
Pet Boarding
Petsfolio
Full-Time
Entry Level
MONTH $1800 - $4800
Senior Group Manager - Operations - Utilities
Cape Town, South Africa
1 day ago
Change Management
Coaching
Commercial Acumen
WNS Global Services
Full-Time
Senior Manager
Dispatch Specialist I
Charlotte, NC
1 day ago
Communication Skills
Customer Service
Dispatching
Brightspeed
Full-Time
Entry Level
Client Success Manager
Worldwide
1 day ago
Analytical Skills
Client Relationship Management
Communication Skills
Resultant
Full-Time
Manager
Customer Support Representative
Europe, UK, IE
2 days ago
Customer Support
Problem Solving
Technical Assistance
Baymard Institute
Full-Time
Experienced
Technical Account Manager
King of Prussia, PA
2 days ago
Account Management
Communication Skills
Customer Service
Enviri Corporation
Full-Time
Experienced
Strategic Account Coordinator - Direct Mail
Chicago, IL
2 days ago
Account Management
Client Communication
Direct Mail
RR Donnelley
Full-Time
Experienced
YEAR $55100 - $82700
Principal Customer Success Executive (French Speaking)
Montreal, Canada
3 days ago
Account Management
Consulting
Customer Success
ServiceNow
Full-Time
Experienced
Customer Success Manager
Singapore, Singapore
3 days ago
Communication Skills
Customer Success
Problem-solving
Momentus Technologies
Full-Time
Experienced
Customer Success Manager
Manila, Philippines
3 days ago
Client Communication
Customer Relationship Management
Digital Marketing
Insidea
Full-Time
Experienced
Client Services Specialist I
Remote, NY
3 days ago
Client Service
Customer Service
Environmental Science
SGS
Full-Time
Entry Level
HOUR $24 - $27