Full-Time Concierge Service Rep - Remote/Hybrid
Longbridge Financial is hiring a remote Full-Time Concierge Service Rep - Remote/Hybrid. The career level for this job opening is Entry Level and is accepting Paramus, NJ based applicants remotely. Read complete job description before applying.
Longbridge Financial
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Concierge Service Representative (CSR) - Remote/hybrid/in-office
Longbridge is excited to be adding to our amazing Concierge Service Representative (CSR) team. We have a class starting February of 2025, come join our talented team.
Primary Role:
- Answer inbound calls to Longbridge Financial from customers wanting information about the reverse mortgage program.
- Initiate outbound calls to potential customers (100+ dials per day).
- Meet business-defined production metrics.
- Create interest in reverse mortgage program.
- Qualify customers (AGE, LTV, Homeowner).
- Transfer interested and qualified customers to the sales team.
- Create appointments for follow-up.
- Mail information packets to customers.
- Update the Sales CRM with notes of each transaction.
Required Skills:
- Basic computer skills (MS Office).
- 10-key.
- Soft phone.
- Customer service background.
- Basic understanding of the reverse mortgage product.
- Mortgage industry knowledge.
- Bilingual is a plus.
- Organized.
- Performance-driven.
- Excellent communication skills (written and verbal).
Training location: Houston office.
Benefits:
- Full benefits
- 401(k) with company match
- Paid time off
- Working in a growing and dynamic industry.
Other Information:
LBF is an EEO/AA/Vet/Disabled Employer