Full-Time Council Tax/Business Rates Support Consultant

• This role can be Home based or Hybrid.
• We are currently looking for a Support Consultant with a background in Revenues to resolve software issues and enquiries.
• Liaising closely with colleagues in the development and product teams to improve software and drive customer satisfaction.
• To work as part of the NEC Entitlements Team, resolving application issues raised on the application solutions and related software components.

MAIN RESPONSIBILITIES:

• Provide technical assistance, application support, usage advice and guidance to NEC customers
• Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA’s
• Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’s
• Translate customer requirements to provide workarounds and fixes to a wide range of customer problems
• Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers.

Please note this role can be split 50/50, part office based in Bracknell and part home based.

ESSENTIAL SKILLS:

• Extensive knowledge of Revenues and Benefits software
• Good knowledge of Revenues Legislation, Council Tax and Non-Domestic Rates
• Ability to recognise and prioritise urgent calls
• Ability to manage an issue to conclusion
• Experience of working for/with the Public Sector
• Good customer relationship skills

DESIRABLE SKILLS:

• ITIL v3 Foundation certificate
• Understand principles of software development within an ISO 9001 accredited environment
• SQL Knowledge

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