Full-Time Customer Administration Specialist

The Customer Support Specialist handles both inbound and outbound communications via phone and email and provides daily team support to ensure the smooth flow of inquiries and complaints within the Commercial and New Business team.

Your responsibilities include:

• Be the friendly voice and problem-solving guru for our clients
• Juggle phone calls, emails, and teamwork like a pro
• Transform complaints into opportunities for customer delight
• Coordinate with suppliers to ensure medications reach patients on time
• Become a product and service expert, ready to tackle any challenge
• Review and approve orders, coordinate with suppliers to support timely dispatch of patient medication, maintain meticulous attention to detail.
• Record interactions in Zendesk, our CRM, and spreadsheets as required for some processes.

Why You'll Love It:

• Make a real difference in people's lives every day
• Work in a fast-paced, innovative environment
• Contribute to improving our processes and services
• Grow your skills with ongoing training and development

Requirements:

• 3+ years demonstrated experience in a similar customer-facing role, where autonomy, problem solving and attention to detail were demonstrated.
• Experience in remote work, demonstrating a strong self-starter attitude and a solid work ethic.
• A track record of customer service excellence
• Ninja-level problem-solving skills
• A voice that can charm and calm even the toughest customers
• Tech-savvy attitude with G-Suite proficiency

Benefits:

• Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
• Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
• The freedom of a full-time, work-from-home role.
• Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
• Mental health support through our wellbeing platform, Unmind.
• A private health insurance discount through Medibank.
• Up to 8 weeks of paid parental leave.
• Swag kits to celebrate key milestones in your journey with us.
• Enhancing your home office with our ergonomic equipment reimbursement benefit.
• Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

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