Full-Time Customer Administration Specialist

Your responsibilities include:

• Be the friendly voice and problem-solving guru for our clients
• Juggle phone calls, emails, and teamwork like a pro
• Transform complaints into opportunities for customer delight
• Coordinate with suppliers to ensure medications reach patients on time
• Become a product and service expert, ready to tackle any challenge
• Review and approve orders, coordinate with suppliers to support timely dispatch of patient medication, maintain meticulous attention to detail.
• Record interactions in Zendesk, our CRM, and spreadsheets as required for some processes.

Why You'll Love It:

• Make a real difference in people's lives every day
• Work in a fast-paced, innovative environment
• Contribute to improving our processes and services
• Grow your skills with ongoing training and development

Requirements:

• 3+ years demonstrated experience in a similar customer-facing role, where autonomy, problem solving and attention to detail were demonstrated.
• Experience in remote work, demonstrating a strong self-starter attitude and a solid work ethic.
• Customer service excellence
• Ninja-level problem-solving skills
• A voice that can charm and calm even the toughest customers
• Tech-savvy attitude with G-Suite proficiency

Benefits:

• Gain access to SAGED courses and more through the Greenhouse learning platform
• Enjoy discounts with over 450 retailers
• Freedom of a full-time, work-from-home role
• Access to co-working spaces
• Mental health support
• Private health insurance discount
• Paid parental leave
• Swag kits
• Ergonomic equipment reimbursement
• Part of a fast-growing industry

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

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