Full-Time Customer Billing Support Specialist

Spines is hiring a remote Full-Time Customer Billing Support Specialist. The career level for this job opening is Entry Level and is accepting Argentina based applicants remotely. Read complete job description before applying.

This job was posted 1 month ago and is likely no longer active. We encourage you to explore more recent opportunities on our site. However, you may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings available here.

Spines

Job Title

Customer Billing Support Specialist

Posted

Career Level

Full-Time

Career Level

Entry Level

Locations Accepted

Argentina

Job Details

100% Remote | Monday through Friday, 12 PM to 8 PM | ONLY for Candidates from Argentina

Are you a customer-focused problem solver with experience in collections, billing, or financial customer support? Weโ€™re looking for a Customer Billing Support Specialist to help authors manage payments, resolve account issues, and ensure a seamless financial experience.

If you have a background in collections, customer financial support, or payment processing, weโ€™d love to hear from you!

What Youโ€™ll Do:

  • Customer Financial Support: Assist authors with account balances, payment issues, and financial inquiries via phone, email, and chat.
  • Collections & Payment Follow-Ups: Contact authors with overdue payments and work toward resolving outstanding balances.
  • Process Royalty Withdrawals: Ensure smooth and timely author royalty payments.
  • Payment Method Updates: Assist authors with updating their payment details and resolving failed transactions.
  • Dispute Resolution: Handle refund requests, chargebacks, and customer disputes with a problem-solving approach.
  • Maintain Accurate Records: Keep financial support and collections activities well-documented for transparency and efficiency.

Requirements

  • Experience in customer financial support, collections, or payment processing (not accounting or finance analysis).
  • Excellent communication skills (spoken & written) in English for handling customer inquiries professionally.
  • Strong problem-solving mindset โ€“ ability to de-escalate payment issues and negotiate solutions.
  • Familiarity with CRM tools (Salesforce or similar), Microsoft Teams, and G Suite.
  • Detail-oriented and organized, capable of tracking outstanding balances and financial transactions.

Nice-to-Haves

  • Experience in a publishing, subscription-based, or SaaS company.
  • Knowledge of dispute resolution, chargeback handling, or financial troubleshooting.
  • Experience in remote work with self-motivation and strong accountability.

Benefits

  • ๐ŸŒ Remote Work โ€“ Work from anywhere in a flexible environment.
  • ๐Ÿ“ˆ Career Growth โ€“ Join a forward-thinking team with opportunities for advancement.
  • ๐Ÿค Supportive Team Culture โ€“ Work with a collaborative and customer-focused company.
  • ๐Ÿ’ณ Meaningful Impact โ€“ Help authors manage their finances stress-free so they can focus on writing.

If you have experience in collections, financial customer support, or payment processing, weโ€™d love to hear from you! Submit your resume and tell us about your experience helping customers with financial matters.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Customer Billing Support Specialist at Spines is 13th of April 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Argentina ] applicants. .

Related Jobs You May Like

Commercial Customer Success Specialist

Leeds, United Kingdom
1 day ago
Client Management
Communication
Customer Relationship Management (CRM)
M3USA
Full-Time
Experienced

Digital Customer Success Manager

USA
2 days ago
Account Management
Communication Skills
Customer Retention
Calabrio
Full-Time
Experienced
YEAR $95000 - $95000

Director of Customer Success Operations

USA, Canada
2 days ago
Customer Success
Data Analysis
Leadership
EverCommerce Solutions Inc.
Full-Time
Manager
YEAR $180000 - $190000

Client Service Representative

USA
2 days ago
Communication
Customer Service
Loan Origination Systems
Plazahomemortgage
Full-Time
Experienced

Client Relationship Coordinator (Remote)

San Antonio, TX
2 days ago
Analysis
Client Relationship Management
Communication
Vericast
Full-Time
Experienced
HOUR $25 - $30

Senior Customer Success Manager

Carlsbad, CA
3 days ago
Account Management
Customer Onboarding
Customer Relationship Management
Nearmap
Full-Time
Senior Manager

Audience Relations Associate

New York, NY
3 days ago
Communication
CRM Management
Customer Service
TED Conferences, LLC
Full-Time
Experienced
YEAR $60000 - $70000

Customer Success Manager

Vienna, VA
3 days ago
AI Integration
Client Services
Customer Relationship Management
ServiceNow
Full-Time
Experienced
YEAR $97000 - $120000

Spanish Bilingual Customer Retention Specialist

US
3 days ago
Bilingual (Spanish/English)
Communication
Customer Retention
Trupanion
Full-Time
Experienced
HOUR $24 - $24

Customer Experience Executive

Johannesburg, South Africa
3 days ago
Communication Skills
Customer Focus
Prioritization
Babble Cloud
Full-Time
Experienced

Technical Support Engineer

London, UK
4 days ago
Communication
Customer Service
Problem Solving
ShipperHQ
Full-Time
Entry Level

Head of Resident Experience

USA
4 days ago
CRM
Customer Relationship Management
Data Analysis
Hazel Valley Homes
Full-Time
Manager