Full-Time Customer Care Advisor
AccorHotel is hiring a remote Full-Time Customer Care Advisor. The career level for this job opening is Entry Level and is accepting Canada based applicants remotely. Read complete job description before applying.
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AccorHotel
Job Title
Customer Care Advisor
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Canada
Salary
HOUR $19 - $21
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Job Details
Are you passionate about luxury customer care, maintaining guest loyalty, solving problems, and delivering exceptional service? If so, we invite you to become a part of our dynamic team of Customer Care Advisors at Accor’s Global Reservation Centre. In this role, you’ll be the voice ensuring seamless guest experiences, responding to calls and emails with empathy, creativity, and a commitment to excellence. You’ll craft personalized solutions that reflect the luxury and care Accor is known for worldwide.
What you will be doing:
- Respond to emails and calls from our guests, colleagues, and hotels in an unscripted environment.
- Assess each situation using good judgement, gather information, make sound decisions, and respond with your creative solutions
- Maintain accurate records using various software programs
Qualifications:
- Professional level fluency in English is required. Professional-level fluency in French is an asset.
- Excellent communication skills with the ability to write and speak to guests professionally.
- Education and/or experience in customer service, hospitality, or tourism.
- Creative problem-solving and decision-making skills, proactive and a strong team player.
- Computer proficiency with an excellent knowledge of Microsoft Office and Internet browsers
- Ability to navigate multiple computer programs simultaneously while conversing with guests.
- An exemplary positive attitude and a passion for offering unparalleled customer service.
Schedule is fixed following training. For Remote or Hybrid, you must have a direct connection to high-speed internet (not wireless or satellite) and a suitable home office workspace.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Care Advisor at AccorHotel is
23rd of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Canada
] applicants. .
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