Full-Time Customer Care Advocate

Salary Range: $37,440 - $55,000

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands.

What does it take to be successful in this role?

• Insurance industry knowledge
• Demonstrated independent, critical thinking
• Proficiency with windows-based software applications
• Proven ability to navigate through multiple systems and applications
• Proficiency with Microsoft office suite of products including Excel, PowerPoint, and Word
• Proficiency in keyboarding skills
• Detail oriented
• Strong verbal and written communication skills
• Data entry experience

Education & Experience Required

• High School Diploma or Equivalent
• 1+ years of contact center or customer service experience
• Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• Handles inquiries involving group coverage, including life, disability, absence, critical illness, hospital indemnity, and accident, focusing on policy information, claims, medical underwriting, and continuation of coverage
• Handles initial claim reporting and ongoing claim questions via telephone and non-phone channels of work
• Interacts with internal/external business partners, including insureds and claimants, in a professional, productive, and positive manner
• Meets established departmental quality, service, phone metric, and productivity objectives
• Prepares documents, communications and other materials using established formats and standard software
• Resolves standard and complex inquiries and problems, utilizing soft skills to meet customer needs and tailor the interaction to the specific customers, style, speed and situation
• Liaises with internal and external customers to exchange information, clarify facts, and resolve queries and/or problems efficiently
• Provides feedback and recommendations to the team to improve the quality of customer care
• Adherence to assigned shift based on business needs; mandatory overtime during Peak Periods/Shift Work/Holiday Work, as required
• Other duties as assigned by Team Manager or other member of Management team

What is the last date for applying to the job?

Which countries are accepted for this remote job?