Full-Time Customer Care Agent
Petlab Co. is hiring a remote Full-Time Customer Care Agent. The career level for this job opening is Experienced and is accepting UK based applicants remotely. Read complete job description before applying.
Petlab Co.
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About the role..
PetLab Co. is looking for a skilled Customer Care Agent to join the growing customer experience team. In this role, you’ll be the voice of a trusted brand that helps pets feel better at every stage of life. This role reports to one of our Customer Care Team Leads and is a full time, hourly position. Your primary responsibility will be answering calls from our customers and helping them find solutions. When you’re not on the phone, you will be helping support customers in other channels like email, chat, or text.
- 90% of your time will be dedicated to frontline work.
- 10% of your time will be assisting on other projects, as needed, along with goal setting and review. There are weekly check-ins with your team lead.
Requirements
- 1-3 years relevant work experience.
- Familiarity with helpdesk software.
- Knowledge of Microsoft 365 software is preferred.
- Experience in a direct-to-consumer environment is preferred.
- Fluent in English and German
Our Values
As a member of the Customer Care team, you identify with our core values:
- Thoroughness – We see the forest AND the trees. We demonstrate attention to detail and accuracy. We find ways to make customers’ experiences with us better.
- Dedication – We are passionate about our work. We are committed to our customers, their pets, our teammates and “doing what’s right”. We are always learning and sharing our knowledge to help others.
- Empathy – We are pet parents. We understand why our customers and teammates think and feel as they do. We approach individuals from their perspective.
- Ease – We are problem solvers. We make things easier for the people who rely on us. We remove roadblocks and find smoother paths.
DNA
- Loves to learn on the fly, is very adaptable and welcoming to change (“growth mindset”). This is a start-up environment, so an ideal candidate learns quickly when facing new problems. They should also enjoy the challenge of unfamiliar tasks.
- You are able to work independently with minimal supervision but know when to ask questions. You show up on time and have a great work ethic.
- You care about your work and interactions with others.