Full-Time Customer Care Agent

Petlab Co. is hiring a remote Full-Time Customer Care Agent. The career level for this job opening is Experienced and is accepting UK based applicants remotely. Read complete job description before applying.

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Petlab Co.

Job Title

Customer Care Agent

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

UK

Job Details

About the role..

PetLab Co. is looking for a skilled Customer Care Agent to join the growing customer experience team. In this role, you’ll be the voice of a trusted brand that helps pets feel better at every stage of life. This role reports to one of our Customer Care Team Leads and is a full time, hourly position. Your primary responsibility will be answering calls from our customers and helping them find solutions. When you’re not on the phone, you will be helping support customers in other channels like email, chat, or text.

  • 90% of your time will be dedicated to frontline work.
  • 10% of your time will be assisting on other projects, as needed, along with goal setting and review. There are weekly check-ins with your team lead.

Requirements

  • 1-3 years relevant work experience.
  • Familiarity with helpdesk software.
  • Knowledge of Microsoft 365 software is preferred.
  • Experience in a direct-to-consumer environment is preferred.
  • Fluent in English and German 

Our Values

As a member of the Customer Care team, you identify with our core values:

  • ThoroughnessWe see the forest AND the trees. We demonstrate attention to detail and accuracy. We find ways to make customers’ experiences with us better.
  • DedicationWe are passionate about our work. We are committed to our customers, their pets, our teammates and “doing what’s right”. We are always learning and sharing our knowledge to help others.
  • EmpathyWe are pet parents. We understand why our customers and teammates think and feel as they do. We approach individuals from their perspective.
  • EaseWe are problem solvers. We make things easier for the people who rely on us. We remove roadblocks and find smoother paths.

DNA

  • Loves to learn on the fly, is very adaptable and welcoming to change (“growth mindset”). This is a start-up environment, so an ideal candidate learns quickly when facing new problems. They should also enjoy the challenge of unfamiliar tasks.
  • You are able to work independently with minimal supervision but know when to ask questions. You show up on time and have a great work ethic.
  • You care about your work and interactions with others.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Customer Care Agent at Petlab Co. is 16th of October 2024 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ UK ] applicants. .

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