Full-Time Customer Care Agent (English & Spanish)

The customer care agent (CCA) answers customer complaints globally. They handle emails and phone calls, storing each case in a dedicated tool and tracking it to resolution.

Required Skills & Experience:

• Fluent English, Ukrainian
• Upper-Intermediate/Advanced Spanish
• Previous customer support experience (a plus)
• Microsoft Office skills
• Excellent communication, interpersonal, and teamwork skills
• Patience and responsibility

Responsibilities:

• Provide support; identify and resolve customer problems using dedicated web tools
• Manage customer support web tools
• Record each case in a dedicated web tool
• Escalate complex cases to relevant teams
• Notify Leads about recurring problems to prevent future cases
• Identify problems and create templates for recurring issues

Benefits:

• Work with a talented international team in a friendly, creative environment
• Competitive salary
• 21 days paid vacation, paid sick leave, and national holidays
• Medical insurance, psychologist
• Parental leave
• Educational platform with courses and training
• Employee Referral Program
• Technical support and equipment

To Apply:

Submit a complete CV in English. Qualified candidates may be asked to complete a test assessment.

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