Full-Time Customer Care Executive
Vimontera Consultancy LLP is hiring a remote Full-Time Customer Care Executive. The career level for this job opening is Experienced and is accepting India based applicants remotely. Read complete job description before applying.
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Vimontera Consultancy LLP
Job Title
Customer Care Executive
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
India
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Job Details
At WeAssemble, we help create industry-leading offshore development teams for innovative companies.
We’re looking for an experienced and passionate Customer Care Executive to join our growing team.
DESIGNATION: Customer Care Executive
REPORTS TO: Customer Relations Coordinator
EXPERIENCE: 3-4 Years
LOCATION: Mumbai / India
JOB TYPE: Remote
MAIN PURPOSE OF ROLE: Responsible for the day-to-day effective delivery of ground fulfilment to deliver a best-in-class experience to our customers.
Our customers are at the heart of what we do, your focus will be:
- Identifying customer needs and taking a proactive approach to maintain positive experiences.
- Respond to customer queries in a timely manner via phone, chat, email and social media [mainly from pre-written canned responses]
- To deliver a high-quality customer service and support, contributing to the operational excellence.
- Communicating via our CRM database with guidance and support from the team leader.
- Keeping yourself up to date with travel and tourism news and regulations.
- Collaborating with our UK customer experience team, our operations manager and your team leader to enhance the service and brand awareness.
- To record and escalate all issues outside of your training or tasks required of you.
- Recommend system, process and any efficiency related idea you have.
Responsibilities:
- To be completely flexible with your work pattern around our event programme.
- To operate between the hours of 6am- 2pm [Mumbai Time] 5 days
- Suggest any improvements you identify through your day-to-day activities.
- To contribute to the wider company strategy when required.
Essential Experience:
- Administration and/or Customer Service Experience
- Travel Experience (Desirable)
Skills, Knowledge and Experience:
- Travel Fulfilment or Service Experience (Highly Desirable)
- Attention to detail and accuracy [Essential]
- Strong verbal and written skills in English
- Excellent planning and time management capabilities
- Good judgment and decision-making skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Care Executive at Vimontera Consultancy LLP is
9th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
India
] applicants. .
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