Full-Time Customer Care Expert - Spanish Market (Evening Remote)

• Provide care to our users through calls, chats and email
• Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
• Help users solve problems while exposing them to additional ways they can achieve their goals and succeed online
• Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction
• Develop and maintain positive customer relations and satisfaction
• Influence the way we support our users and improve it to make sure our users’ experience is the best possible
• Work with all other departments and product teams, and stay aligned about users’ needs

• Fully proficient in Spanish and fluent English
• 1+ years of customer service experience (in any industry)
• Located and eligible to work full time in Ireland
• Proactive problem-solver who can work independently, taking initiative to seek solutions
• Professional who loves helping others succeed and is curious to know what really drives users and their needs
• Great communication skills that enable you to solve problems thoughtfully and effectively
• Fast learner, with the ability to adapt with a can-do attitude
• Tech savvy and eager to explore new technologies

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