Full-Time Customer Care Representative - Customs - Afternoon Shift

• Ensuring shipments are not delayed at border by accurately completing documentation or providing information.
• Ensuring customs paperwork are legal and accurate documents.
• Examining all incoming customs invoices to check for accuracy of weights, values, tariff codes, quantity, GST, duty and excise tax.
• Flagging shipments that may require amendment and pass appropriate information along to Team Leader to avoid fines.
• Tracking shipments to ensure shipments have been released by customs.
• Preparing and applying for Import Permits.
• Ensuring customs information and knowledge is constantly kept up to date.
• Coordinating with other internal staff regarding any customs issues.
• Liaison between various levels of government and customs officials.

Shift: Monday - Friday 3pm-11:30pm

The following skills, experience and qualifications are required:

• Customs experience, knowledge of the CBSA processes
• Excellent written and verbal English Communication skills
• Strict attention to detail and strong sense of urgency
• Innovative, flexible, able to deal with change
• Ability to prioritize and manage time effectively and efficiently, manage multiple accounts and work well under pressure
• Excellent problem solving and mathematical skills
• Excellent customer service skills and diplomacy to deal with difficult people
• Strong computer skills
• Self direct and self motivated and a team player that enjoys a values driven organization

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