Full-Time Customer Care Specialist
Sharebite is hiring a remote Full-Time Customer Care Specialist. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
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About Sharebite: Sharebite is the leading food ordering platform for companies to feed their employees. Our platform helps employees order meals, combating food insecurity. Every meal ordered supports local food banks. Join our team to bring do-good, feel-good eating to the world.
About the Role: As a Passport Customer Care Specialist, you will provide white-glove service to our fintech clients. You'll receive training, learn customer dynamics, and solve client issues. This team handles complex customer care issues and turns feedback into product improvements. You'll work closely with the Passport Team Lead to ensure efficient operations and high customer satisfaction.
What You'll Do:
- Answer customer questions and resolve problems via email and phone.
- Follow Customer Success procedures and systems.
- Identify product improvement opportunities and relay customer feedback.
- Collaborate with the Passport Team Lead and other Customer Care Associates.
Required Skills & Experience:
- 1+ year of customer service or operations experience preferred.
- Fintech or related technical field experience preferred.
- Excellent communication skills.
- Empathy: Understand and assist with customer dilemmas.
- Problem-solving skills: Identify root causes for solutions.
- Coachable: Value feedback and seek growth opportunities.
- Dynamic: Adapt to developing team needs.
- White-glove mentality: Ensure a positive customer experience.
- Self-Starter: Comfortable working on a lean team, and contributing to product development.
Compensation: $40,000 - $52,000 per year (based on experience).
Benefits: Competitive salary, equity, health insurance, and other benefits.
Company Culture: Sharebite is committed to alleviating hunger and employee wellbeing. We are recognized as a best-in-class workplace.
Equal Opportunity Employer: We value diversity and inclusion. If you need accommodations during the interview process, email accessibility@sharebite.com. If you are a California resident and want a copy of our privacy notice, email hr@sharebite.com.