Full-Time Customer Care Specialist I

• Are you passionate about helping people? As a Customer Support Specialist, you'll be the voice of our company—assisting clients and customers via phone, email, or chat.
• Beyond just support, you’ll consult with customers to uncover their needs and recommend the best products, services, or solutions.

We count on you to:

• ✔️ Provide friendly, efficient, and professional customer service
• ✔️ Resolve issues quickly and effectively
• ✔️ Recommend solutions that enhance the customer experience
• ✔️ Work within assigned client programs to meet performance goals

Your Key Responsibilities:

• 💡 Engage with Customers: Handle inbound and outbound calls based on your assignment.
• 📚 Learn & Grow: Successfully complete training and stay updated with ongoing learning.
• 📝 Process Requests Efficiently: Enter and manage orders, handle cancellations/changes, and request reprints or credits.
• 🔒 Protect Customer Data: Ensure security and privacy for every interaction.
• 💻 Utilize Tools & Resources: Accurately enter data and ensure smooth follow-up processes.
• 📊 Track Performance & Improve: Monitor individual performance and contribute to team success.
• 📞 Make an Impact: Participate in outbound calls as needed to meet client objectives.
• 👥 Be a Team Player: Support team and company goals while maintaining a professional and secure work environment.

Are You the Right Fit?

• ✔️ Education: High School Diploma/GED required
• ✔️ Experience: 6 month+ in Customer service and banking

Skills You Bring:

• ✅ Strong multitasking abilities
• ✅ Attention to detail
• ✅ Excellent communication & interpersonal skills
• ✅ Basic computer knowledge
• ✅ Willingness to learn & grow with ongoing training

What is the last date for applying to the job?

Which countries are accepted for this remote job?