Full-Time Customer Care Specialist II
Verra Mobility is hiring a remote Full-Time Customer Care Specialist II. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
Verra Mobility
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Who We AreVerra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.
How We WorkAs a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.
Position OverviewAre you looking for your next BIG career move? You are a great fit for this role if you are a stand up individual, ready to put our customers first and provide top notch support on a passionate team. This is not your average contact center! We take your success seriously! Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent here at Verra Mobility. Our program is built in layers for your career growth, we want you to own it!
What you'll doThe successful individual will provide information and services to rental car customers for any tolls or violations incurred during their rental. The qualified candidate must be passionate about best-in-class service, enjoy and embrace challenges and operate with a “can-do” attitude in a team environment. The responsibilities include:
- Providing customers with a one-stop resolution and education on products and services
- Providing account information and/or status
- Solving product or service-related problems
- Processing payments
- Displaying a positive, professional, and empathetic customer-focused approach
- Utilizing tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently
- Developing and maintaining product, process, and technical knowledge related to services
- Exhibiting effective communication skills tailored to the audience
- Documenting customer interactions in a clear and concise manner
What we're looking for
- High School Diploma or GED equivalent
- 2+ years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment
- Proficiency with Windows-based applications, including Office and Outlook
- Minimum of 30 words per minute typing skills
- Strong interpersonal skills and ability to interact with varying personalities
- Bi-lingual (Spanish) is a plus
- Must demonstrate reliability and dependability, including schedule adherence and attendance
- Flexibility to work any shift between the hours of 8:30 AM to 8:30 PM EST time M-F and 10 AM to 5 PM Saturday
Verra Mobility Values
- Own It: We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right: We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Lead with Grace: We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- Win Together: We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.