Full-Time Customer Care Specialist with Swedish

Main tasks:

• Providing support to customer inquiries related to OnTrack project by responding to customer calls, emails and/or chats
• Analyzing and processing customer claims
• Ensuring that process workflow is effective and client expectations related to meeting SLA/KPIs are always met
• Helping to navigate customers through the portal to enable relevant data submission
• Managing all necessary documents and information received from clients
• Coordinating cooperation with inspection centers and/or various SGS departments (if required)

This role is ideal if you have:

• proficiency in Swedish at a minimum B2 level
• proficiency in English at a minimum B2 level
• good knowledge of the Microsoft 365 environment and being comfortable in usage of technology tools
• ability to multitask and maintain a high level of work organization
• developed interpersonal skills and customer-oriented attitude
• analytical skills and an eye for detail and fast learning skills

Nice to have:

• proficiency in additional languages, like Bulgarian, Greek, Romanian, Portuguese, French, Spanish, or Czech

Our Offer:

• variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector
• contract of employment with regular business hours Mon-Fri (08:00/09:00 am - 04:00/05:00 pm; employment starting from January 2024)
• depending on the needs and preferences of the candidate: 100% remote work; work in a hybrid system with office work only 2 times a month, to foster team integration and collaboration; or on-site office work
• full initial training and constant support from the most experienced workers on every step of your individual career path
• semi-annual performance-based bonuses
• package of additional benefits: co-financing of the Medicover Sport card, Medicover private medical care, group insurance, access to Medicover Benefits cafeteria platform, co-financing of foreign language courses, funding for training and courses, various charity initiatives, Employee Referral Program, Employee Initiatives Program

IMPORTANT: A must have condition for taking part in the recruitment process, is current residence in Poland.

What is the last date for applying to the job?

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